About this role
Oversee daily housekeeping operations and ensure all guest rooms and public areas maintain the highest standards of cleanliness and presentation in accordance with Fairmont's quality guidelinesSupervise, train, and mentor housekeeping staff, conducting regular inductions and performance evaluations to foster a culture of excellence and professional developmentConduct thorough room inspections and quality audits to verify compliance with established cleaning standards and address any deficiencies promptlyManage inventory levels of cleaning supplies, linens, and equipment, ensuring cost-effective procurement and optimal stock availabilityCoordinate with maintenance and engineering departments to address repairs, maintenance issues, and ensure timely resolution of guest-reported concernsRespond to guest requests and complaints with professionalism and courtesy, implementing service recovery measures to enhance guest satisfactionMaintain comprehensive records and reports on housekeeping activities, including occupancy rates, staffing schedules, and maintenance logsEnsure strict adherence to health, safety, and hygiene regulations, including proper handling of chemicals and waste management proceduresPlan and execute deep cleaning projects and seasonal maintenance tasks to preserve the property's condition and appearanceCollaborate with front office, guest services, and other departments to ensure seamless communication and coordinated service deliveryMonitor and manage departmental budgets, controlling labour costs and operational expenses whilst maintaining service qualityImplement and promote sustainable housekeeping practices and environmental responsibility initiatives across the department
Minimum 4 years of housekeeping management experience in a luxury hotel environmentStrong knowledge of hospitality industry standards, quality guidelines, and best practicesExcellent organisational and time management skills with the ability to prioritise multiple tasksProficiency in housekeeping management systems and hotel property management softwareComprehensive knowledge of health, safety, and hygiene regulations, including chemical handling and waste management proceduresFluent English communication skills, both written and verbal, with strong interpersonal abilities
WHAT IS IN IT FOR YOU:
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