About this role
What you will be doing:
Answer inquiries of room rates, outlets and room locations.To be totally familiar with all aspects of the reservation systemsHandle all reservation requests using good listening and communication skills to secure information necessary to complete a reservationPost advance deposits and keep accurate records of depositsProcess rooming lists and group blocks and indicate special requests and billing proceduresFile and process reservations correspondence, make certain all files are current and in order.Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.Abide by the hotels policies and proceduresBe familiar with changes in the rates and group enquiriesTo be aware of inventory management and keep a constant check on the room types available throughout the dayTo have an understanding of departmental goals and projections for average rate and occupancyAnswer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers. Qualifications
Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred.Minimum 1–2 years of experience in hotel reservations, front office, or a similar hospitality role.Good knowledge of hotel reservation procedures, room types, rates, packages, and availability.Proficiency in hotel reservation systems and Microsoft Office applications.Strong communication and interpersonal skills, with a professional and courteous manner.Good command of written and spoken English; additional languages are an advantage.Strong attention to detail and accuracy when handling reservations and guest information.Ability to handle guest inquiries, requests, modifications, and cancellations efficiently.Strong organizational and time-management skills, with the ability to prioritize multiple tasks.Ability to work under pressure and maintain a high level of customer service.Good problem-solving skills and the ability to resolve guest concerns professionally.Flexible to work shifts, weekends, and public holidays as required. Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.