About this role
Maintain all spa, wellness and changing areas to a pristine, 5‑star standard throughout the dayEnsure towels, robes, amenities and refreshments are replenished and beautifully presentedPrepare and reset relaxation spaces, thermal areas and poolside to support a seamless guest experienceAssist guests with lockers, amenities and general facility use in a warm, attentive and discreet mannerDemonstrate professionalism, consistency and a strong “One Team” approach in line with Fairmont Cheshire, The Mere valuesObserve all Health & Safety regulations while on the premisesFollow procedures for accident reporting, maintenance faults, fire safety and emergency evacuationComplete all required documentation accurately and in line with departmental SOPsMaintain the company dress code and present a polished, professional appearance at all timesSupport therapists by preparing treatment rooms when requiredHandle guest enquiries courteously and ensure guests feel welcomed and cared forAttend training sessions to enhance skills and support continuous developmentParticipate in meetings as requiredCarry out front‑of‑house or back‑of‑house duties as requested by managementUndertake any additional tasks necessary to support the smooth operation of the spaPlease note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
6–12 months of experience in a spa, leisure, housekeeping or luxury hospitality environment (preferred)Strong understanding of luxury service standards and guest expectationsWarm, approachable and service‑focused mannerExcellent attention to detail and pride in maintaining high presentation standardsAbility to work calmly and efficiently in a fast‑paced environmentGood communication skills and confidence interacting with guestsBasic understanding of Health & Safety and cleanliness protocolsWillingness to undertake training and continuous professional developmentAbility to work as part of a supportive, collaborative team What is in it for you?
Exclusive Discounts:Fairmont Cheshire, The Mere, Spa and Golf discountFairmont, Raffles, and Accor Hotels (friends and family rates are included)20% off food and beverage in on-site restaurants Colleague restaurantBeing part of The Mere Team – our culture is unique!You will benefit from training and development opportunitiesCompetitive salary and benefits including pension28 days of holiday including public holidays1-5 days service award based on length of serviceSpecial rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwideAnd last but not least you will get to work with a team of EXTRAORDINARY people