About this role
THE POSITION
Reporting into the Vice President Operations, the General Manager oversees the day to day operations of the hotel in accordance with company standards, mission statement, vision and values. The maximization of financial performance, guest satisfaction and employee development is an integral part of the position. Furthermore he/she is involved in the development and communication of strategies, goals and objectives as well as the development, implementation and monitoring of financial and operational plans for the hotels while, managing, growing and fostering positive owner relations and maximizing performance.
Areas of Responsibility
Operations
Employee engagement
Directly supervise the Executive Committee members and indirectly supervise all hotel personnelCarry out supervisory responsibilities in accordance with the Company’s policies and training programsAct as an integer role model, displaying explicit knowledge and awareness of company standardsBuild quality relationships to the management teamCreate team spiritCreate effectively a collaborative and inclusive environment where all employees/colleagues are encouraged to provide inputEnsures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security proceduresService
Maintain product and service quality standards by conducting ongoing evaluationsThe attaining and maintenance of service levels that exceed expectationsAll areas of the hotel consistently maintained to standards of attractiveness, comfort and cleanlinessHandles VIPs, understanding international protocols for government officials and royaltyCompetitive
Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategyGrowing business – A good overview of finances, think about the future and decide on strategic initiativesDealing with media Financial
Maximizing financial performanceEfficient operation and cost control of all hotel departments and facilitiesExecutes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business planEnsure adherence to relevant legislation relating to: fire; hygiene, employment, licensing, etc. Energy consumption is monitored and minimizedPreserving & maximizing hotel assetPersonal development
Passion to grow & develop - Feel encouraged and reinforced by own successApproach tasks with courage and self-confidenceTrusts and shows confidence in others: delegates effectivelyRemain professional and constructive in extraordinary situationsShow good self- and time managementLeadership
In time of crisis: Able to take logical decisions and immediate actionsCreate an environment which encourages innovation; breaks down hierarchy; challenges thinking in a constructive wayFoster and push others to think clearly and solve problems properly by asking probing questionsBuild a network of key people (owners, community etc.)Developing People - Promote integrity by fostering a "speak-up" culture and demands fair and respectful behaviour and enforces complianceMarkets plans and ideas successfullyReduces key and complex ideas and messages to clear, memorable, and compelling statementsConvince others; negotiate; debate, find win-win solutionsOur Culture / What we stand for
Passion for Excellence Passion and pride for our brands, our people, our guests Entrepreneurial spirit & confidence: you are Entrepreneurs, fully accountable, with strong KPIs and freedom too Proximity: Family spirit, responsiveness, solidarity & constant dialogue with the field Trust and transparency: share everything, no taboo. Feedback is a gift Long-Term relationship: with owners as well as talents. Creating a strong sense of belonging Bespoke & Free: 100% experience driven. Tailored services. Unlock creativity Living MGallery / How you will shine
Authentic, sense of welcoming and strong proximity Distinguished presence, verbal, and written communication Natural and outgoing social/interpersonal skills Humble excellence, combined with true sincerity and simplicity Personalizing, caring & inclusive leader Creative and pioneer mindset Sensitive to the details that make a stay memorable Generous, likes sharing unique stories Open minded, curious, attracted by local culture and art, committed to enhancing heritage A true willingness to drive change and work for a meaningful brand
Prior 5+ years experience in luxury hotel management essentialExperience in a brand residencePrior positioning experience is a mustStrong match with our Leader capability frameworkStrong Educational backgroundFluent in English and Hebrew with a preference for French as an additional languageGood understanding of the local market (previous experience preferred)Experience with owner relationshipsMust be strategic, creative and able to clearly communicate how plans will deliver on overall goalsExcellent speaking and presentation skillsDemonstrated leadership and organizational skillsStrong interpersonal & communication skillsAdaptable & flexible with the capacity to set high goals and standards for the smooth operation of the hotelEffective management style, hands-on and approachableBottom-line oriented with emphasis on quality guest-service and team-building