About this role
• Achieve daily targeted number of sales calls with effectiveness.
• Develop business leads for the Hotel on a weekly basis.
• Prepare monthly list of key accounts to penetrate for the following month.
• Plan a minimum of 2 site inspections/entertainment per week to qualified potential accounts or new accounts.
• Prepare monthly action plan for main market segment, monthly review account profile on room nights production and average rate.
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge and to ensure the rate loading in all sales platform is maintained and in order
• Fully responsible of accounts under his/her management, including contracting, updating profile and renewing contracts.
• Update & upgrade knowledge and awareness of special events, conventions, business meetings and other opportunities in the market, which would help for the sales of the facilities provided
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue and analyzes service issues and identifies trends.
• Conduct negotiations to achieve the best profit and rates for the Hotel.
• Achieve Accor Live Limitless Meeting Planner (ALLMP) target on monthly basis
• Updating ANAIS system on daily meetings / appointments with clients & weekly / monthly report submission required by DOSM
• Conduct Banquet / Group Run Down Meeting on weekly basis with the Operation Heads to ensure the communication flow (verbal & writing) are in order and our brand promise is delivered to our guest.
• Ensure to report regularly to the DOSM on progress of the various activities, provide information about prospective customers, make forecasts and track current customer feedback.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
Abilities/Key Competencies/Skills
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.
Leading Myself
Positive OrientationOperational Decision MakingSelf-Development & ManagementLeading Others
Developing an Empowered TeamLeading an Engaged and Diverse TeamCommunicationLeading the Business
Advocating Guest PassionBusiness Planning and AnalysisBusiness Improvement and ChangeExperience/Certificates/Education
Experience: At least 3–5 years of experience in revenue management or related roles in the hospitality industry, ideally in a luxury hotel setting.Education: Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
Skills & Attributes:Strong knowledge of revenue management principles, including forecasting, pricing strategies, and market segmentation.Experience with revenue management software (e.g., IDeaS, Revinate, RMS), and proficiency in using Excel for data analysis and reporting.Solid understanding of hotel distribution channels, GDS systems, OTAs, and direct booking platforms.Strong analytical and problem-solving skills with the ability to interpret data and make data-driven decisions.Excellent communication and interpersonal skills to collaborate effectively with other departments and external partners.Knowledge of the Dubai hospitality market and trends would be an advantage.
Competencies
This role requires:
Fluency in EnglishTo be eligible to work in Putrajaya. Strong leadership, interpersonal and training skillsGood communication and customer contact skillsResults and service oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situationsA team player & builderA motivator & self-starterWell-presented and professionally groomed at all times