About this role
We are seeking an enthusiastic and detail-oriented Bellman to join our dynamic hospitality team in Putrajaya, Malaysia.
Welcome all guests and residents with warmth and professionalism, providing directions and personalized recommendations for hotel facilities and local attractionsSupervise and participate in the handling, storage, and safekeeping of all incoming, outgoing, and stored baggage with meticulous attention to detail and careCoordinate and support guest arrival and departure experiences, working collaboratively with the doorman, reception teams, and housekeeping staffMonitor valet parking operations, taxi queues, and hired car services according to established priorities and proceduresAddress guest inquiries and concerns promptly with empathy and professionalism, escalating security incidents or complaints to the Duty Manager when appropriateMaintain the hotel entrance and driveway operations in accordance with established service standards, safety protocols, and code of ethicsPromote in-house facilities and hotel services to enhance the guest experience and drive operational efficiencyEnsure all tasks are performed in adherence with workplace safety, health policies, and security proceduresWork closely with colleagues across all departments to deliver personalized and efficient service encountersMaintain the security and confidentiality of guest and hotel information at all timesPerform additional duties and responsibilities as assigned by management with flexibility and initiative **Knowledge and Experience**
Relevant experience in the hotel industry or hospitality sectorDemonstrated knowledge of hotel operations, facilities, and guest service protocolsStrong interpersonal and communication skills (verbal and written)Proven ability to assess and address guest and colleague needs with empathy and professionalismExcellent problem-solving and analytical abilities with sound judgmentAbility to work effectively under pressure while maintaining composure and professionalismStrong organizational and prioritization skills with the ability to manage multiple tasks simultaneouslySelf-motivated with excellent initiative and the ability to thrive in a dynamic environmentPhysical fitness and stamina for handling baggage and standing for extended periodsFlexibility to work varied shifts, including evenings, weekends, and holidays as requiredComprehensive understanding of security and confidentiality protocols for guest and hotel informationAbility to embrace and respond to change effectively and positivelyMultilingual capability (particularly English and Malay) is highly desirable for the Putrajaya locationCustomer service orientation with a focus on delivering exceptional guest experiences Speaking an additional language, such as Chinese, Tamil, Japanese, or another language besides Malay and English, is an added advantage.