About this role
Security Agent
Responsible for all guests and colleagues within their line of sight, which includes the car park
Patrol their designated area only
Be alert for fire hazards and unsafe work practices and unsafe conditions
Be able to act according to all Emergency Response Plans
Maintain good public relations with guests
Report for duty at least 15 minutes prior to shift starting time
Be present at all daily briefings and de-briefings
Know the position and name of every Security Officer on shift
Maintain follow up action to ensure adherence to schedules and work standards
Be alert for any unusual occurrences and take appropriate action
Primarily responsible for safeguarding property, employees and patrons of the hotel
Make detailed reports of all occurrences/incidents during your tour of duty. Fill in all incident/accident/end of shift reports without fail after every shift
Attend to all other relevant paperwork as needed
When reporting for or finishing duty, Security Officers will notify the Director or Assistant Director of Security
When assigned for a particular job or function, Security Officers will be guided by job descriptions
Security Officers will not discuss/ divulge department details/ information to any other colleagues/outsider/ media failing which defaulter’s services will be subject to Progressive Corrective Action up to and including dismissal.
Security Officers will be required to use common sense and make judicious decisions. The basic aim being to diffuse the situation as quickly as possible. They will be polite, diplomatic and professional in handling situations, yet firm in upholding the Fairmont’s policies and procedures.
Good written and spoken communication skills.
Excellent organizational and time management skills.
Good interpersonal skills with ability to communicate with guests and all levels of colleagues.
Good presentation and influencing skills.
Accuracy and attention to details.
Self-motivated and energetic.
Flexible and able to embrace and respond to changes effectively.
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.