About this role
Ready to turn every arrival into an exceptional experience?
We’re looking for a polished, proactive Guest Experience Shift Leader to join our luxury hotel team. You’ll be the first and last point of contact for many of our guests—setting the tone with genuine warmth, effortless professionalism and outstanding attention to detail.
What you’ll do
Welcome guests with a warm, confident and personalised approachCoordinate smooth vehicle arrivals, departures and valet operationsWork closely with Front Office, Concierge and Guest Services teamsMaintain a seamless flow during busy arrival and departure periodsHandle guest requests with discretion and a solutions-focused attitudeEnsure every vehicle is treated with care and every guest feels valued You’re naturally organised, calm under pressure and genuinely enjoy making people feel welcome. You have exceptional communication skills, a professional presentation and a passion for luxury hospitality.
Previous experience in valet, concierge, front office, guest services or luxury hospitality is highly regarded
A valid driver’s licence and confidence driving a range of vehicles are essential.
Sofitel Melbourne on Collins provides ambassadors career development opportunities within the hotel and wider Accor Group. We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We live by our Heartist principles, that is, the heart and art of human connection. Understanding people is our business and putting people at the heart of our organisation is how we make decisions. We want every ambassador to feel valued, inspired and to strive for greatness every day.
We offer our Heartists:
Build a career with the largest hotel group in the PacificCentral accessible location in Melbourne's CBDLaundered uniformsComplimentary hotel stay package for your work anniversaryWorldwide employee and family and friends benefits at Accor Hotels