About this role
You are the beginning of an exceptional guest experience. As a Guest Service Officer - Telecommunication, you will make our guests feel welcome and reflect the exceptional experience once they arrive!
Effectively manage all calls to the hotel as per the company's Brand StandardsConsistently offer exceptional, friendly, and engaging serviceTo be constantly aware of the room situation and to strive to obtain maximum occupancyTo attend to the hotel guests in all communication from inside and outside the hotelTo be aware of the hotel's security, fire, and safety proceduresTo be flexible with shift rotations, including night shifts, as required by the operation. Diploma or degree in vocational hospitality or Room Division2 to 5 years' experience, depending on education and career backgroundLanguages: fluent in English and a 2nd language would be a plus