About this role
We're looking for a detail-oriented and customer-focused Reservation Executive to join our dynamic team in Mysuru, India. In this role, you'll be the backbone of our reservation operations, managing guest bookings with precision while maximizing revenue opportunities. You'll work in a fast-paced hospitality environment where your organizational skills, analytical mindset, and genuine passion for exceptional guest service will directly impact our success. This position offers the opportunity to collaborate with cross-functional teams while developing your expertise in revenue management and guest relations.
Process and manage room reservations efficiently while ensuring accuracy in all booking details and guest informationUtilize hotel reservation systems and booking platforms to maintain up-to-date occupancy records and room availability positioningApply revenue management principles and upselling techniques to maximize room revenues and optimize occupancy ratesRespond promptly to guest inquiries and resolve reservation-related issues with professionalism, discretion, and empathyMaintain and update corporate databases with guest bookings, ensuring guest records are accurate and accessible for future interactionsReview guest history and special instructions before creating guest folios to deliver personalized service for regular and VIP guestsPrepare and analyze monthly statistical reports, occupancy forecasts, and reservation trends to support strategic planningCoordinate with team members to ensure seamless reservation operations and maintain consistent service standardsApply corporate account numbers and rates according to company policy while monitoring business generated through respective corporate clientsSupervise and delegate tasks to reservation associates, providing guidance and support to ensure team efficiencyIdentify and communicate any operational concerns or opportunities to management that may affect hotel interestsHandle additional responsibilities as delegated by management with flexibility and a solutions-oriented approach