About this role
Your Role in the Story
As a Receptionist at LUURA, you are the first and lasting impression of our property, ensuring every guest feels welcomed, valued, and cared for from the moment they arrive. You play a central role in creating seamless and memorable guest experiences, acting as the hub between guests and our teams. Your professionalism, attentiveness, and enthusiasm help uphold the standards while delivering service that exceeds expectations.
Key Responsibilities
Welcome guests warmly and provide a smooth, efficient check-in and check-out experience.Serve as the primary point of contact for guest inquiries, requests, and concerns, resolving issues promptly and professionally.Maintain detailed knowledge of hotel facilities, services, dining concepts, and local attractions to offer accurate recommendations and guidance across the property offerings and services.Accurately manage reservations, room assignments, and billing in the property management system.Handle special requests, VIP arrangements, and guest preferences to ensure personalized, memorable experiences.Coordinate with housekeeping, concierge, F&B, and other departments to meet guest needs efficiently.Monitor and respond to guest feedback, both in person and through surveys or online reviews, escalating issues as necessary.Uphold LUURA and RIKAS standards, SOPs, and company policies at all times.Maintain professional appearance, demeanor, and communication, reflecting the brand’s luxury positioning.Assist in managing guest satisfaction metrics and support service recovery initiatives.Anticipate guest needs proactively and provide solutions to enhance their experience.Support loyalty programs, VIP recognition, and special events as required.Notify your direct manager of any issues or concerns that arise during the shift, taking immediate action to resolve them with the guest’s experience as the top priority. Who We’re Looking For
Bachelor’s degree in Hospitality, Tourism, Business, or a related field preferredPrevious experience (2-3 years) in front office, guest relations, or luxury hotel service Strong background in delivering exceptional guest experiencesExcellent interpersonal, communication, and problem-solving skillsProfessional appearance, etiquette, and demeanorHighly organized with strong attention to detailAbility to remain calm and efficient under pressure while managing multiple tasksNaturally warm, positive, and emotionally intelligentProficiency in English is mandatory; additional languages are an advantageTeam-oriented, proactive, and guest-focused approachEligible to work in an EU country Perks You’ll Love
Team rates at LUURA, Ennismore & Accor properties worldwide.Discounts at our restaurants, bars, and cafes.Access to art, cultural events & live music nights.Recognition that matters — from surprise gifts to team celebrations.Beautiful team spaces & comfortable accommodation (where applicable).Ready to Dive In?
Bring your energy, your ideas, and your true self — and let’s create something unforgettable together.
📍 Apply now and start your journey with LUURA.