About this role
We are seeking a friendly and professional F&B Team Member to join our organization in Brighton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for all visitors.
Greet and welcome guests in a warm, professional, and hospitable manner
Take food and beverage orders accurately while identifying and addressing guest dietary requirements and food allergies
Prepare and cook food items according to established recipes, quality standards, and hygiene procedures
Handle guest inquiries, feedback, and complaints promptly and courteously
Ensure proper food handling, storage, and preparation to prevent cross-contamination and allergen risks
Maintain cleanliness and organization of kitchen, dining areas, service stations, and equipment
Ensure tables and service areas are properly set, cleared, and maintained according to service standards
Stay knowledgeable about menu items, ingredients, allergens, and special promotions
Follow all food safety, hygiene, health, and security regulations at all times
Strong customer service orientation with a friendly, professional, and hospitable demeanor
Excellent communication and interpersonal skills when interacting with guests and team members
Ability to multitask, prioritize tasks, and perform efficiently in a fast-paced food and beverage environment
Strong attention to detail, particularly in food preparation, presentation, and order accuracy
Basic computer skills and ability to operate POS systems and kitchen-related technology
Knowledge of food safety standards, hygiene practices, and allergen management is preferred
Previous experience in food and beverage service, kitchen operations, or a similar hospitality role is an asset
Strong problem-solving skills with the ability to handle guest concerns calmly and professionally
Flexibility to work various shifts, including weekends, holidays, and peak service hours
High school diploma or equivalent; culinary or hospitality training is an advantage
At ibis Brighton, we take pride in delivering exceptional guest experiences, driven by a passionate and friendly team in a vibrant and inclusive atmosphere. Nestled in the heart of Brighton, our hotel embodies the city’s lively spirit, welcoming both travelers and team members with open arms.
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent, fostering a workplace where everyone feels valued and empowered to thrive.