About this role
Position Summary
The Food & Beverage Floor Manager is responsible for overseeing and directing the day-to-day operations of multiple food and beverage outlets, ensuring exceptional service, operational efficiency, guest satisfaction, and financial performance. This position provides hands-on leadership, develops and coaches colleagues, and partners with the Restaurant General Manager and other hotel leaders to achieve operational and business objectives.
Key Responsibilities
Operations Management: Oversee and direct the efficient day-to-day operations of Café by Emeril, Delmonico Steakhouse, and the Lobby Bar, ensuring consistent execution of operational procedures, service standards, and quality expectationsService Excellence: Lead the delivery of distinctive, personalized, and consistent service that reflects the standards of a luxury hospitality environmentEmployee Engagement & Leadership: Foster a positive and collaborative work environment where colleagues feel valued, engaged, and empowered. Lead by example and promote a culture of accountability, recognition, and teamworkRevenue & Labor Management: Maximize revenue and profitability while effectively managing labor and other operating expenses. Monitor business levels and labor requirements to optimize staffing and ensure productivity goals are achieved across each outletService Improvement: Identify opportunities to improve service and operational performance through observation, testing, analysis, and implementation of corrective action and targeted trainingOperational Standards: Ensure all front- and back-of-house areas consistently meet established standards for cleanliness, organization, setup, supplies, equipment, and overall presentationGuest Experience & Feedback: Monitor guest feedback and service trends, identify opportunities for improvement, and implement solutions that enhance the overall guest experience and product offeringTraining & Development: Ensure colleagues are properly trained in operational procedures, service standards, and safety requirements. Address performance gaps through coaching, on-the-job training, and ongoing developmentRegulatory Compliance: Ensure compliance with all applicable liquor laws, health and safety regulations, corporate standards, and hotel policies and procedures. Promote a safe working environment and ensure colleagues understand and consistently follow required standardsMaintenance & Inventory: Establish and maintain effective schedules for cleaning, maintenance, repairs, equipment care, and restocking to ensure operational readiness across all outletsWine Program: Partner with the Sommelier to enhance and promote the wine program, identify opportunities to drive wine sales, and communicate progress and initiatives to the Food & Beverage LeadershipCross-Functional Collaboration: Partner with the Restaurant General Manager and other hotel departments to support daily operational strategies, communicate priorities, and ensure alignment across the operationOperational Flexibility: Maintain flexibility to work mid- and late-night shifts based on business levels and operational needsAdditional Responsibilities: Perform other duties and responsibilities as assigned by the General Manager or Director of Food & Beverage Qualifications
Proven leadership experience within a luxury, 5-star hotel or comparable high-end hospitality environmentMinimum of 3 years of management experience, preferably in a Food & Beverage Manager or similar leadership rolePrevious experience overseeing multiple restaurants, bars, and/or Food & Beverage outlets is essentialBachelor’s degree in hospitality management, Business Administration, or a related field preferredStrong leadership and communication skills with a demonstrated ability to develop high-performing teamsProven ability to manage operational efficiency, guest satisfaction, revenue generation, and labor costsStrong understanding of luxury service standards, Food & Beverage operations, and financial performanceAbility to work on a flexible schedule, including evenings, weekends, holidays, and late-night operations as required All your information will be kept confidential according to EEO guidelines.