About this role
We're looking for a dynamic and organized Duty Manager to join our team in Udaipur, India. In this pivotal role, you'll be the backbone of our front office operations, ensuring seamless guest experiences while leading and supporting your team with enthusiasm and professionalism. As a Duty Manager, you'll oversee daily operations, resolve challenges with decisiveness, and foster a collaborative environment where excellence is the standard. Your ability to balance operational efficiency with genuine hospitality will directly impact our guests' satisfaction and our team's success.
Welcome and assist guests with warmth and professionalism, ensuring their needs are understood and addressed promptlyHandle guest complaints, feedback, and special requests with empathy and transparency, working toward satisfactory resolutionsSupervise and coordinate the front office team, including receptionists, concierge, and bell staff, maintaining high service standardsOversee check-in and check-out processes to ensure they are efficient, seamless, and guest-focusedMonitor lobby activities and maintain a welcoming atmosphere that reflects our commitment to hospitality excellenceTrain, guide, and motivate staff members to deliver exceptional customer service and achieve departmental goalsSchedule shifts and manage staff rosters with flexibility and fairness, considering operational needs and team preferencesAct as the primary point of contact for emergencies, operational issues, and critical situations, responding with resilience and sound judgmentCommunicate effectively with other departments (Housekeeping, Food & Beverage, Maintenance, etc.) to fulfill guest requirements and coordinate seamless operationsPrepare detailed daily reports, document operational insights, and share recommendations with senior managementAnalyze operational data and guest feedback to identify opportunities for improvement and innovationDemonstrate decisive problem-solving skills to address conflicts and maintain a positive work environmentMaintain organized records and ensure compliance with hospitality standards and protocols Bachelor's degree in Hospitality Management, Hotel Administration, or a related fieldMinimum one year of proven experience in a Duty Manager role or similar front office operations positionStrong leadership and team management skills with the ability to motivate and develop staffExcellent communication and interpersonal skills, with the ability to interact professionally with guests and colleaguesDemonstrated problem-solving and conflict resolution abilitiesProficiency in time management and organizational skillsCustomer service excellence with a genuine commitment to guest satisfactionCrisis management and emergency response experienceKnowledge of front office operations, guest relations management, and hospitality standardsAbility to work flexible shifts, including evenings, weekends, and holidays as requiredAnalytical mindset with the ability to interpret operational data and generate actionable insightsProficiency in hotel management systems and Microsoft Office applications (preferred)Certification in Hotel Management or Hospitality Operations (preferred) An opportunity to be with world’s preferred hospitality companyCaptivating and rewarding experience working alongside passionate professionalsRange of exclusive Heartist BenefitsDevelop your talent through learning programs by Academy Accor.