About this role
We're looking for an enthusiastic and organized Team Leader - Front Office to join our team in Udaipur, India. In this pivotal role, you will lead and inspire a dynamic front office team while delivering exceptional guest experiences. As a Team Leader, you will be the backbone of our front office operations, ensuring seamless service delivery, maintaining high operational standards, and fostering a collaborative and supportive work environment. Your leadership, combined with your customer-focused approach and analytical mindset, will drive team performance and contribute to our organization's success.
Lead, supervise, and mentor the front office team to ensure consistent delivery of outstanding guest service and adherence to organizational standardsManage day-to-day front office operations, including check-ins, check-outs, reservations, and guest inquiries with efficiency and professionalismHandle guest concerns and complaints with empathy and decisiveness, implementing effective solutions to ensure memorable guest experiencesTrain, develop, and coach team members on front office procedures, systems, and customer service excellence through ongoing support and feedbackUtilize property management systems (such as Opera) to manage reservations, guest profiles, and operational data with accuracy and attention to detailSchedule staff effectively, manage workload distribution, and ensure adequate coverage to maintain service quality at all timesConduct regular team briefings to communicate priorities, updates, and personalized service strategies that enhance guest satisfactionMonitor team performance through analytical review of metrics, identify areas for improvement, and implement innovative solutions to drive resultsFoster a collaborative and inclusive team culture that encourages open communication, transparency, and mutual support among team membersMaintain detailed records, prepare reports, and communicate operational insights to senior management with clarity and precisionResolve conflicts and challenging situations with resilience and assertiveness while maintaining professional relationshipsEnsure compliance with company policies, procedures, and safety protocols across all front office operations Service-focused personality with a genuine passion for delivering exceptional guest experiences and building lasting relationshipsProven experience in a front office leadership or supervisory role within the hospitality industry or similar customer-facing environmentStrong proficiency with property management systems, particularly Opera or comparable front office software platformsExcellent interpersonal and communication skills, both written and verbal, with the ability to interact effectively with guests and team members at all levelsDemonstrated problem-solving abilities and strong analytical skills to assess situations and implement effective solutionsProven ability to lead by example, inspire team members, and foster a positive, collaborative work environmentStrong organizational and time management skills with the ability to prioritize multiple tasks and manage competing demandsExperience in staff training, development, and performance managementConflict resolution and guest complaint handling expertise with a focus on turning challenges into opportunitiesProficiency in scheduling, resource planning, and workload managementAttention to detail and commitment to maintaining high operational and service standardsFlexibility and resilience to adapt to changing priorities and work in a fast-paced environmentKnowledge of front office procedures, protocols, and best practices in hospitality operationsAbility to analyze operational data and metrics to drive continuous improvement and goal achievement An opportunity to be with world’s preferred hospitality companyCaptivating and rewarding experience working alongside passionate professionalsRange of exclusive Heartist BenefitsDevelop your talent through learning programs by Academy Accor.