About this role
We are seeking an enthusiastic and detail-oriented Assistant Manager for our Front Office team in Udaipur, India. In this pivotal role, you will serve as a key member of our management team, delivering exceptional guest experiences while maintaining operational excellence. You will combine your supervisory expertise with a customer-focused mindset to lead front office operations, inspire your team, and drive revenue growth. This position offers the opportunity to make a meaningful impact on guest satisfaction and operational efficiency while working in a collaborative and supportive environment.
Assist guests with check-in and check-out procedures, ensuring a warm welcome and seamless registration experience using appropriate service standardsManage cashiering duties with accuracy and efficiency, handling financial transactions and maintaining cash control protocolsCoordinate and manage the front office service delivery system, utilizing resources, tools, data, and established service standards to optimize guest experiencesMaintain visible management presence on the floor, coaching and supporting team members in handling guest feedback and resolving concerns with empathy and professionalismEnsure all guest relations services—both behavioral and technical—align with hotel standards and support the organization's strategic objectivesAssist guests throughout their stay by addressing requests, handling inquiries, providing directions, and offering personalized recommendationsManage guest communications including mail, messages, and phone calls with attention to detail and responsivenessMaximize room revenue through strategic upselling to higher rate categories and negotiating competitive rates for walk-in guestsOversee shift operations, coordinate team activities, and ensure consistent service delivery across all front office functionsMonitor and analyze front office performance metrics, identifying opportunities for improvement and implementing solutionsTrain, develop, and mentor front office staff, fostering a culture of excellence, accountability, and continuous improvementHandle guest complaints and concerns with transparency and decisiveness, working toward mutually satisfactory resolutions Minimum 2 years of hotel front office experience in a supervisory or assistant manager capacityProficiency with computer systems including Windows, Microsoft Office (Word, Excel), and property management softwareStrong technical knowledge of front office operations, including reservation systems, check-in/check-out procedures, and revenue managementDemonstrated supervisory and leadership skills with the ability to train, motivate, and develop team membersExcellent verbal and written communication skills with the ability to interact professionally with guests and staffStrong interpersonal skills with a genuine commitment to guest service excellence and team collaborationDetail-oriented and highly organized with the ability to manage multiple priorities simultaneouslyFlexibility to work extended hours, including evenings, weekends, and holidays as required by hotel operationsAbility to work effectively under pressure while maintaining composure and making sound decisions independentlyProficiency in cash handling and financial accuracy with strong attention to detailProblem-solving abilities and resourcefulness in addressing guest concerns and operational challengesExcellent multitasking capabilities with strong time management skillsPositive attitude, energetic demeanor, and genuine enthusiasm for delivering exceptional serviceAbility to work collaboratively in a team environment while being open to diverse perspectives and backgroundsStrong revenue management mindset with experience in upselling and maximizing occupancy rates An opportunity to be with world’s preferred hospitality companyCaptivating and rewarding experience working alongside passionate professionalsRange of exclusive Heartist BenefitsDevelop your talent through learning programs by Academy Accor.