About this role
JOB OVERVIEW
The Barista is responsible for preparing and serving coffee, espresso, tea, and specialty beverages with precision and warmth. This role requires excellent attention to detail, strong product knowledge, and the ability to create memorable guest interactions in a fast-paced environment. The Barista also supports the cleanliness, inventory, and presentation of the café or coffee service area.
DUTIES AND RESPONSIBILITIES
Prepare espresso-based drinks, teas, and specialty beverages according to exact recipes and standards.
Ensure consistent quality, presentation, and timely delivery of all beverages.
Deliver warm, attentive, and knowledgeable service to enhance the guest experience.
Maintain a clean, organized, and fully stocked workstation throughout service.
Monitor and replenish inventory of coffee, milk, syrups, and related supplies proactively.
Operate espresso machines, grinders, and brewing equipment safely, reporting any issues promptly.
Uphold all food safety, hygiene, and sanitation standards.
Process guest orders and payments accurately using the POS system.
Demonstrate strong product knowledge of coffee beans, brewing methods, teas, and specialty beverages to confidently recommend and upsell.
Personalize service by engaging with guests and, where appropriate, using names.
Communicate effectively with team members to ensure smooth and efficient service flow.
Assist with setup before service and breakdown/cleaning after shifts.
Prepare mise en place in advance to support peak service periods.
Support onboarding of new team members by demonstrating beverage preparation and service standards.
Maintain Faena service standards in appearance, behavior, and guest interaction.
QUALIFICATIONS DESIRED
Previous experience as a Barista in a high-volume or luxury hospitality environment.
Knowledge of espresso preparation, specialty coffee, and brewing techniques.
Understanding of food safety, hygiene, and sanitation standards.
Familiarity with POS systems and basic cash handling procedures.
Barista certification or hospitality training is an advantage.
SKILLS
Strong customer service and guest engagement skills.
Attention to detail in beverage preparation and presentation.
Ability to work efficiently in a fast-paced environment.
Good communication and teamwork skills.
Strong product knowledge with the ability to recommend and upsell.
Time management and multitasking abilities during peak service periods.
Cleanliness and organization in maintaining workstation standards.
Adaptability and calmness under pressure.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Endure various physical movements throughout the work areas
Ability to move safely in uneven terrain or in confined spaces
Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
Medium Work: Exerting up to 20kg of force occasionally, and/or 10kg of force frequently, and/or up to 5kg of constantly moving objects, may occasionally lift and/or move up to 15kg