About this role
We're looking for a dedicated and detail-oriented GSA - Housekeeping professional to join our dynamic team in Chennai, India. In this role, you'll be instrumental in creating a clean, welcoming, and safe environment for our guests while maintaining the highest standards of hospitality service. As a GSA - Housekeeping, you'll take pride in leading housekeeping operations, ensuring exceptional cleanliness standards, and delivering personalized service that exceeds guest expectations. This position offers the opportunity to work in a collaborative, fast-paced environment where your organizational skills, attention to detail, and customer-focused approach truly make a difference.
Oversee and coordinate housekeeping operations to ensure all assigned areas meet established cleanliness and quality standardsClean and prepare guest rooms with meticulous attention to detail, ensuring a welcoming and hygienic environmentAnticipate guest needs and take initiative to provide personalized touches that enhance their overall experienceMaintain the cleanliness and orderliness of hallways, public areas, and back-of-house spaces throughout your shiftRestock guest room amenities, linens, and supplies promptly and efficiently while managing inventory levelsReport any maintenance issues, safety hazards, or damage to the appropriate department immediately and document findings accuratelyAdhere strictly to all safety, sanitation, and health protocols while performing your duties and ensure team complianceCollaborate with team members and other departments to ensure smooth operations and exceptional guest satisfactionRespond promptly and professionally to guest requests and special requirements with empathy and flexibilityAssist with laundry duties as assigned, maintaining quality standards and proper handling proceduresProtect guest privacy and handle personal belongings with discretion and respect at all timesUtilize property management systems and other digital tools to track tasks, manage schedules, and communicate with team membersPrioritize and manage multiple tasks effectively in a dynamic, guest-focused environment while meeting deadlinesTrain, mentor, and support housekeeping team members to maintain consistent service excellence and professional developmentConduct quality inspections and provide constructive feedback to ensure continuous improvement and accountability Warm, caring personality with a genuine commitment to guest service excellence and satisfactionPrevious housekeeping or guest services experience in a hotel, resort, or similar hospitality setting (preferred)Supervisory or leadership experience in a housekeeping or hospitality environment (preferred)Excellent organizational and time management skills with the ability to prioritize tasks effectively and manage multiple responsibilitiesStrong attention to detail and unwavering commitment to maintaining high cleanliness and quality standardsPhysical stamina and capability to perform tasks such as bending, lifting, pushing, and standing for extended periodsFlexibility to work various shifts, including weekends, holidays, and early mornings as neededProficiency in English with strong verbal and written communication skills; additional language skills are a plusAbility to work both independently and collaboratively as part of a cohesive, inclusive teamComprehensive knowledge of cleaning products, equipment, safety procedures, and health regulationsPositive attitude, reliability, and punctuality with a demonstrated strong work ethicDiscretion and respect for guest privacy and confidentiality in all situationsProficient computer skills for using property management systems and other digital toolsWillingness to learn and adapt to new cleaning technologies, procedures, and best practicesProblem-solving mindset with the ability to handle challenges professionally, efficiently, and with resiliencePhysical fitness and good health to meet the physical demands of the roleInventory management skills and ability to track supplies and resources effectivelyConflict resolution and interpersonal skills to manage guest concerns and team dynamics professionallyTraining and mentoring capabilities to support team development and maintain service standards