About this role
Role Summary
The Audio-Visual (AV) Technician is responsible for delivering seamless, high-quality audio-visual services across the resort. This role supports luxury events, conferences, weddings, entertainment venues, and VIP guest requirements, ensuring all AV systems operate flawlessly while meeting the high standards of a five-star hospitality environment.
SCOPE
· Set up, operate, and dismantle professional AV equipment for meetings, conferences, weddings, gala dinners, and live entertainment
· Operate sound, lighting, and video systems during live events with precision and attention to detail
· Ensure optimal performance of microphones, speakers, mixers, lighting consoles, LED walls, projectors, and display screens
· Provide discreet, professional on-site technical support for VIP guests and high-profile events
· Anticipate event requirements and proactively address AV needs before and during functions
· Troubleshoot technical issues quickly and effectively to minimize any guest impact
· Maintain AV equipment to five-star standards of cleanliness, safety, and functionality
· Collaborate closely with Events, Banquets, Entertainment, IT, and external vendors
· Support conference rooms, boardrooms, in-room AV systems, and resort-wide digital displays
· Maintain accurate inventory records and report maintenance or replacement needs
· Adhere strictly to resort brand standards, health, and safety regulations
Skills & Competencies
· Exceptional attention to detail and quality control
· Strong communication and interpersonal skills
· Calm, composed, and professional under pressure
· Service-oriented mindset aligned with five-star hospitality values
· Ability to work independently and as part of a team
General / Miscellaneous:
· Professional appearance and behavior
· Calm and confident under pressure
· Proactive, reliable, and results-oriented
· High level of integrity and accountability