About this role
Sofitel Philadelphia at Rittenhouse Square is seeking a polished, and service-minded professional with exceptional customer service skills for the Guest Service Agent position.
Guest Service Agent/Front Desk
What’s in it for you:
Unlimited career development opportunities, both nationally and internationally. The sky is your limit!Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potentialGive back through our Corporate Social Responsibility activities and local community-based philanthropy.What you will be doing:
Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.Handling incoming phone calls to the hotel including In-house guest requests.Enrolling guests in our ALL Accor frequent guest program.Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.Candidate should be able to deliver luxury service, be efficient, empowered and cordial.Responsible for a cash bank and following all cash handling procedures.Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling. Your experience and skills include:
Previous experience with Opera cloud is a plus or a comparable property management system (PMS).Must have experience working with computers, specifically Word, Excel and messaging.Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.Minimum 2-years experience in similar position in a luxury setting or hotel school degree.Must be flexible with days and hours. Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.