About this role
We're looking for an enthusiastic and detail-oriented Assistant Manager - Outlet to join our dynamic team in Visakhapatnam, India. In this pivotal role, you will oversee the daily operations of our outlet, ensuring exceptional service delivery, operational excellence, and guest satisfaction. You will lead a diverse team while maintaining our commitment to quality, efficiency, and innovation. This is an excellent opportunity for a motivated professional ready to make a meaningful impact in a fast-paced hospitality environment.
Oversee daily operations of the outlet, ensuring smooth service delivery and strict adherence to operational standards and brand guidelinesSupervise, train, mentor, and motivate outlet staff, including servers, kitchen personnel, and support staff, while fostering a positive and inclusive work environmentMaintain exceptional guest service standards and ensure guest satisfaction through regular interaction, attentive listening, and proactive feedback managementMonitor and control food and beverage costs, inventory levels, and stock rotation to optimize profitability and minimize wasteEnsure full compliance with health, safety, and hygiene regulations, conducting regular inspections and audits to maintain the highest standardsManage reservations, table allocations, and guest flow to maximize outlet capacity, revenue, and operational efficiencyPrepare, analyze, and present operational reports, including sales figures, labor costs, performance metrics, and key performance indicatorsImplement and maintain quality assurance procedures for food presentation, taste, consistency, and overall service excellenceAddress guest complaints and concerns promptly and empathetically, implementing corrective measures and follow-up actions as necessaryCollaborate with the culinary team to develop innovative menus, seasonal offerings, and promotional initiatives that drive revenue and guest engagementConduct staff briefings, performance reviews, and one-on-one coaching sessions, identifying training needs and creating development opportunitiesManage scheduling and rostering to ensure adequate staffing levels during peak and off-peak periods while maintaining labor cost efficiencyLiaise with other departments to ensure seamless coordination and support for overall organizational successMaintain outlet cleanliness, ambiance, and aesthetic standards in accordance with organizational brand guidelines and expectationsAnalyze guest feedback and operational data to identify trends, opportunities for improvement, and innovative solutionsDemonstrate resilience and adaptability in managing dynamic operational challenges while maintaining transparent communication with team members Minimum 5-6 years of progressive experience in food and beverage operations management or outlet managementProven track record successfully managing outlets, all-day dining establishments, or similar hospitality operationsStrong knowledge of food safety, hygiene standards, and health and safety regulations specific to food service operationsDemonstrated proficiency in profit and loss (P&L) management, cost control, and financial analysisExcellent leadership and staff management capabilities with proven experience in training, development, and team motivationStrong communication and interpersonal skills with the ability to build effective relationships across all levelsProficiency in hospitality management systems and point-of-sale (POS) softwareAdvanced proficiency in Microsoft Office applications, particularly Excel for data analysis and reportingAbility to work flexible hours, including evenings, weekends, and public holidays as required by outlet operationsStrong organizational and time management skills with the ability to multitask and prioritize effectivelyAnalytical mindset with the ability to interpret data, identify trends, and make informed decisionsInventory management and stock control expertiseExperience with reservation systems and table managementDemonstrated resilience, adaptability, and problem-solving capabilities in dynamic environmentsCommitment to continuous improvement, innovation, and maintaining transparent communication with team membersCapacity planning and revenue management knowledgeGuest complaint resolution and service recovery expertiseHospitality management qualification, diploma, or relevant professional certification (preferred)Experience working within luxury hotel environments, premium hospitality brands, or high-volume outlet operations (preferred)Experience in menu development, food costing, and collaboration with culinary teams (preferred)Familiarity with guest feedback management systems and quality assurance procedures (preferred)