About this role
Ensure the proper work of the operations and handle every situation happening during night time around the hotelManages and motivates front office team in line with the brand’s recommended behavioral guideline, in order to provide personalized high quality guest servicesDevelops staff’ skills and guides them in their professional developmentFoster strong communication with other departmentsReport directly to the Front Office Manager Proven experience in a front office leadership role within the hospitality industryStrong leadership and communication skills, with the ability to motivate and guide a teamExcellent problem-solving abilities and a guest-focused approach to creating memorable experiencesFlexibility to work various shifts, including mornings, nights, weekends, and public holidaysProficiency in hotel management software and property management systemsStrong understanding of hospitality industry standards and best practicesAbility to remain calm and make decisive decisions in high-pressure situations