About this role
We are looking for a Receptionist to join the Front Office Department at ibis Istanbul Tuzla.
Welcoming and assisting guests in a friendly and professional manner.Handling check-in and check-out procedures.Responding to guest requests and directing them to the relevant departments when necessary.Managing reservations, room assignments, and payment procedures in accordance with hotel standards.Handling telephone calls and email correspondence.Providing guests with accurate information about hotel services and facilities.Coordinating with other departments to ensure smooth hotel operations.Maintaining a high level of guest satisfaction and service quality. Previous experience in the hospitality industry or in a receptionist position is preferred.Good command of English.Strong communication and interpersonal skills.Guest-oriented with a friendly, dynamic, and solution-focused approach.Team player with a positive attitude.Ability to work in a fast-paced environment and adapt to shift work.Good knowledge of MS Office programs.Experience with hotel management systems is an advantage.