About this role
About the Role – Facility & Quality Manager
As Facility & Quality Manager, you are responsible for safeguarding the overall quality, cleanliness, appearance, and sustainability of ibis Schiphol Amsterdam Airport.
As a member of the Hotel Management Team, you oversee one of the most visible and impactful areas within the hotel, ensuring that our 644 guest rooms, public areas, facility services, and sustainability initiatives consistently meet ibis brand standards and guest expectations.
The housekeeping operation is fully outsourced to an external partner. You are responsible for monitoring quality standards, operational performance, and service delivery. Supported by two Room Inspectors, you ensure that guest rooms are delivered on time and at the highest possible standard in a high-volume, fast-paced environment.
In addition, you are responsible for linen management, guest and employee laundry services, facility-related suppliers, inventory management, budgeting, sustainability projects, and the overall appearance of the hotel, both inside and outside.
This unique leadership role combines quality assurance, housekeeping governance, supplier management, sustainability, and operational excellence within one of the largest ibis hotels in Europe.
Key Responsibilities
Ensure the quality, cleanliness, presentation, and availability of all 644 guest rooms and public areasManage the daily relationship with the outsourced housekeeping providerLead and support two Room Inspectors responsible for room quality audits and inspectionsConduct daily quality inspections and review room reconciliation reportsCoordinate window cleaning, specialized cleaning, grounds maintenance, parking maintenance and waste management suppliersSupervise the hotel in-house painter and coordinate refurbishment activitiesManage procurement and stock control of guest supplies, linen and cleaning productsOversee linen management, guest laundry services, employee uniforms and laundry processesPrepare and manage departmental budgets, monitor costs and take corrective action when requiredProcess and control invoices according to company proceduresMaintain daily communication with the Technical Department regarding hotel operations and improvement actionsLead sustainability initiatives and coordinate Green Key, Essendi and Accor objectivesManage Lost & Found procedures and administrationActively contribute to the Hotel Management Team and hotel strategy Your Profile
Proven leadership experience within hospitality, housekeeping, facility management, quality management, or hotel operationsExperience managing outsourced service providers and contractor relationshipsStrong understanding of hotel quality standards and guest expectationsExperience managing budgets, inventories and operational performancePassion for quality, sustainability and continuous improvementExcellent communication and stakeholder management skillsHands-on approach with strong attention to detailFluent in Dutch and EnglishWhat We Offer
A dynamic and international working environmentStaff discounts worldwide through AccorTraining and development opportunitiesCareer growth opportunities within Accor and Essendi8% holiday allowance25 holiday days based on full-time employmentA performance-based bonus scheme of up to 10% of annual salary, including holiday allowanceAt Essendi, we offer an attractive starting salary from approximately €3,100 gross per month, depending on experience and qualificationsSalary in accordance with the Dutch Horeca CAO, Scale 7The opportunity to directly influence guest satisfaction, quality performance and sustainability initiativesA leadership role within the Management Team of one of Europe’s largest ibis hotelsQuestions?
Please contact Sven Pinedo, Operations Manager