About this role
Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay.Responsible for optimizing hotel occupancy, room rate, handling guest complaints professionally and effectively.To assist the Director Guest Service to operate a highly proficient and productive guest services of the hotel.Responsible for sales according to hotel task . Hotel Management Graduate
Must have a thorough working knowledge of the operations to include the front desk, reception/cashiering procedures, reservations and outlet services.Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.Assists in conducting training for all Guest Service team.Assists Guest Service Manager in formulating new procedures and directives in order to continue improve the Department..