About this role
What we are looking for here at Novotel Nottingham is someone who is enthusiastic to full fill our guest needs. Someone reliable and out-going so that tasks are complete, ensuring all guests have a memorable experience. Your role will come with various responsibilities which will make your department run smoothly.
Responsibilities
Welcoming guest with a warm greeting..Taking beverage and food orders correctly ensuring all customers preferences are met.Upselling items and promoting our loyalty schemeMaintain a clean and tidy area in your section.Helping other team members in different departments when needed.Handle guest inquires and resolves any issues professionally. Skills
Customer serviceFood Hygiene and safetyHandling cash transactionsCommunicationTime ManagementProblem SolvingActive ListeningMultitasking The Person:
Successful candidates for the position of Front of House Multi-Skilled Receptionist will be able to work as a team but also work by themselves, communicate with there team but also other team members around the hotel. Handling situations in a polite and professional manner to suit guests needs.