About this role
This role is based within our Qantas Lounges at Canberra Airport, our Food & Beverage Restaurant Manager will bring genuine passion for hospitality and service to create a welcoming and memorable pre-flight experience for every guest.
This hands on leadership role is responsible for supporting and overseeing daily lounge operations, managing food & beverage services and leading our front of house team to consistently deliver high standards.
Key duties of this role include, but are not limited to;
Lead by example in delivering efficient, friendly and professional food & beverage serviceManage daily front of house operations to ensure the lounge runs smoothly and service standards are consistently maintainedSupport menu planning and service offerings in consultation with the culinary teamPlan and coordinate staff events, functions and lounge activationsCoordinate VIP service requirements and operational delivery during busy Chairman's Lounge periodsManage the purchasing and pricing of beverages and operational supplies in accordance with approved budgetsMonitor stock levels and maintain accurate records relating to stock, wastage and relevant financial transaction Ensure dining, bar, buffet and service areas comply with food safety, workplace health safety and hygiene requirements and remain clean, functional and professionally presentedEngage with guest, respond to feedback and effectively resolve concerns relating to meals, beverages and serviceSupport the selection, induction, training and development of new and current food & beverage team membersAllocate duties, coordinate workflow and provide ongoing coaching and feedback of food & beverage team membersGreet guest and assist with food & beverage orders when operationally requiredAct as a key point of contact for operational stakeholders, ensuring clear and professional communication across the loungesRespond to operational incidents, emergencies and security matters in accordance with airport, Qantas and Accor proceduresFoster an inclusive, positive and engaged workplace culture by being a role model for all food & beverage team members
To be successful in this role, you will have a genuine passion for hospitality and demonstrated experience leading a team within a fast-paced food & beverage environment.
You will also have:
A relevant qualification in hospitality management, such as a Diploma or higher qualificationA minimum three years relevant full-time experience in hospitality management within a restaurant, cafe, hotel, airport lounge or similar food & beverage operationsDemonstrated experience managing team members and coordinating daily food & beverage operationsExperience with stock control, purchasing, operational budgets and record keepingKnowledge of food safety, workplace health and safety and responsible service of alcoholStrong communication, organisation, leaderships and problem solving skillsThe ability to work Full-Time across a seven day rotating roster, including mornings, evenings, weekends and public holidaysA current responsible service of alcohol (RSA), or the ability to obtain oneThe ability to successfully obtain and maintain Aviation Security Identification Card, including completion of required security background checks Great benefits with two iconic travel partners - Accor and Qantas!
Discounted Stays at Accor Hotels - Globally over 3,000 hotelsStaff travel rates with Qantas, Jetstar & Jetstar AsiaStaff Meals & Barista coffee on dutyWork with two iconic businesses and experience the buzz of the working in the Aviation industryExcellent working conditions & career opportunitiesGreat learning and development programs availableA company genuinely focused on its team membersAre you looking to climb the ladder in the hospitality industry? Apply now!