About this role
This position is responsible for the organization, planning and directing of overall daily banquet event operation and administration of the department.
Banquet Operation
Assist in banquet event operation such as Chinese/Indian/Malay Weddings, Seminar/MICE, Social Lunch/Dinner events, Western Set, Buffet & Chinese style & VIP’s eventsBe flexible and versatile in operations needs wheneverBasic Audio-Visual Knowledge and set-up required for eventsEnsure setup is in accordance to guests’ requirement based on Banquet Event Order or Change LogEnsure all coffee breaks and buffet setup looks clean base on hygiene standard and creative to wow guestCommunicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction receivedGood communication within the department, other department and vendorEnsure that team members with direct guest contact possess good product knowledgeEnforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operationsCheck and ensure that all operating supplies are well stocked and sufficient to run operationConsistently follow up with all work related duties, task and project in the departmentEngage and obtain guests’ feedback during operations to ensure satisfactionHandle guests’ complaints and comments tactfully and efficientlyTeam Management
Provide training to team members and casual labor on all aspects of banquet operations according to the requirements in the department’s StandardsMaintain department communication logbook and update notice board.Guest Service & Operations
Engageguests during operations and obtain feedback to ensure satisfaction; documentfollow-ups and outcomes.Handle guests’ complaints and comments tactfully and efficiently to reach prompt resolution.Achieve a minimum of 10 documented guest reviews per month mentioning the responsible staff member; collate and submit these to management.Hygiene, Safety & Maintenance
Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets, and hotel services/features.Record and maintain daily hygiene and temperature logs for all chillers on Level 2report deviations dailyInspect the banquet area for defects or safety issues at least once a week; coordinate promptly with Maintenance to rectify issues and maintain a neat, safe environment.Be well versed in hotel fire, life safety, and emergency procedures.Administration& Conduct
Attend all briefings, meetings, and trainings as assigned by management.Report for duty on time wearing a clean and complete uniform at all times.Maintain a high standard of personal appearance and hygiene.Perform other reasonable duties assigned by hotel management. Diploma in Hospitality Management/Food & Beverage preferredAdditional certification(s) in Food & Beverage will be an advantageMinimum 2 years of relevant experience in a similar capacityExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageWorking knowledge of MS Excel, Word, & PowerPoint Strong leadership, interpersonal and training skillsGood communication and customer contact skillsService oriented with an eye for detailsAbility to work well in stressful & high-pressure situationsA team player & builderA motivator & self-starterWell-presented and professionally groomed at all times