About this role
Reporting to the Front Office Manager, responsibilities and essential job functions include, but are not limited to, the following:
Responsibilities
Consistently offers professional, engaging and friendly serviceEnsure that all Front Desk colleagues are familiar and updated with hotel’s product and servicesEstablishes a rapport with guests and maintains good customer relationshipWorks in full cooperation with other departments to make sure the guest is of the utmost priorityTo ensure the safe running of the hotelReviews the arrival report and VIP’s to ensure all special requirements are met or exceededSuggesting and attending regular training on updated topics and respective skill set as required by the teamCommunicate and liaise effectively with other leaders in the department and hotelAchieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and ResortsExecute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in record keepingPromote our upsell program per brand StandardsAll other reasonable duties as assignedWhat is in it for you:
Paid time offMedical, Dental and Vision Insurance, 401KComplimentary shift mealEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and Educational Assistance for further developmentOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Excellent team leading skills and team management skillsFluent and confident in English, additional National and International language is an assetExcellent written and verbal communication, interpersonal and leadership qualitiesStrong guest service orientation and training skills background preferredMaintains professional and pleasant body language at all timesPhysical Demands
This position requires:
Constant standing and walking throughout shiftRequired Education and Experience
Previous experience is an assetDegree or diploma (preferred in Hospitality and/or Tourism Management) Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V