About this role
Looking for a leadership role in a dynamic environment? Join us as a Guest Service Supervisor at Fairmont Hotels & Resorts. You’ll play a key role in ensuring smooth operations, delivering exceptional service, and upholding the highest standards to create memorable experiences for our guests.
Job Duties Include:
Provide leadership, training and guidance with the direction of the Guest Service Manager to the Bell Person team to ensure smooth daily operation of the Guest Services department while maintaining high levels of guest satisfaction. Ensure that the operational budget is adhered to and all costs are controlledServe as a liaison for guests by providing information relating to all aspects of the hotelEnsure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas.Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion.Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders.Ensure all luggage is collected from guestrooms within the standard time.Ensure that all luggage is delivered immediately as instructed by Royal Service and placed in the room to the correct standard.Handle all Guest property with extreme care.To assist with room changes as directed by the Front Office.Ensure that all long term Guest luggage is stored correctly and logged in the correct manner.Ensure that guest elevators are only used when is absolutely necessary and when deliveries to guestrooms are of an urgent nature - this will be deemed by the Guest Service Manager.Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination.Display an attitude of friendliness, courtesy and sincerity to all Guests (both internal and external), making them feel welcome and at ease, using guest names at every given opportunity.Be fully aware of all restaurants and services in the Hotel, being knowledgeable of opening times, type of cuisine and dress code.Maintain amicable and co-operative working relations with other departments in the Hotel.Be aware of the departmental schedule and to always be on time for dutyOther duties as assigned What is in it for you:
Paid time offMedical, Dental and Vision Insurance, 401KComplimentary shift mealEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and Educational Assistance for further developmentOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
QUALIFICATIONS:
Service focused personality is essentialPrevious experience in a similar leadership role is an assetPrior experience working with Opera or related hotel PMS systemStrong interpersonal and problem solving abilities and the ability to lead by exampleMust be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collectiveProficient in English (verbal & written)Must be able to lift up to 20 lbs Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V