About this role
Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Hotels & Resorts a truly memorable affair. As Banquet Manager, you will liaise between multiple departments to ensure the success of every group function – and model exceptional service and leadership skills among your team.
Responsibilities
Reporting to the Director of Banquets, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging serviceLead and manage the Banquet team in all aspects of the department and ensure service standards are followedAddress guest concerns and react quickly and professionallyTrain Supervisors in the absence of a trainerProvide coaching and support, including conducting performance evaluationsSupport the recruitment of Banquet team membersBalance operational, administrative and Colleague needsConduct regularly scheduled departmental meetingsWork closely with the Culinary and Stewarding team to ensure all banquet meeting requirements are in placeWork with the Conference Services & Catering department to ensure that revenues and guest satisfaction levels are maximizedManage the departmental budgetScheduling and payroll support for the Banquet departmentFollow outlet policies, procedures and service standardsFollow all safety and sanitation policies when handling food and beverageOther duties as assignedWhat is in it for you:
Paid time offMedical, Dental and Vision Insurance, 401KComplimentary shift mealEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and Educational Assistance for further developmentOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Previous leadership experience in food & beverage requiredComputer literate in Microsoft Window applications requiredUniversity/College degree in a related discipline preferredExcellent communication and organizational skillsStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesPhysical Demands
This position requires continuous standing and walking throughout the shiftAble to lift up to 50 lbs. Your team and working environment:
A team of Heartsits that are committed to working together, supporting each other, and providing the best guest experience. Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabirc of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportuity Employer. EOE/M/F/D/V