About this role
As a Porter / Concierge, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - luggage assistance, valet parking and responding to guest requests - whilst at the same time, creating stories that stay.
Be the first point of contact and greet guests with a warm welcome every timeProvide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteouslyShare your knowledge and passion for Melbourne with visitors to our cityBe the "face" of our hotelWelcome our guests and make them feel specialAssist guests with general enquiries and luggage requestsValet parking of cars General Porter duties as required Hourly Pay rates:
Mon to Fri: $27.08 (+ $2.95 evening loading after 7pm)Saturday: $33.85Sunday: $40.62Public Holidays: $60.93Plus:
Guaranteed weekly hoursAnnual leave entitlementsSick leave entitlementsWhat we can offer you:
A fun work environment where your job is simply to make people happy!A genuine sense of community… our team is one big familyShare your love of Melbourne! Our guests want your insider-knowledge on what to experience when they visit our great cityDevelop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience!If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, AccorBe part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day What we're looking for...
Victorian full drivers license is essential An energetic, team-focused and can-do attitudeEnthusiasm to connect with guests and to hear their storyExceptional communication skills both written and verbalExcellent attention to detailThe ability to work across a 7 day roster - evenings, mornings and weekends What’s in it for you...
Great benefits – worldwide accommodation and food & beverage discounts from day one, Chadstone Shopping Centre discounts, free nights’ accommodation on your anniversary with Accor, discounted health insurance, and a free, confidential Employee Assistance ProgramA supportive, dynamic team environment in one of Melbourne’s most iconic luxury hotelsWork close to home – based in Melbourne’s vibrant south-east, avoid the CBD commuteEndless growth opportunities as part of Accor, Australia’s largest hospitality employer – with access to industry-leading training, career pathways across a global network, and the ability to truly shape your futureApply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can’t wait to welcome you!