About this role
Sales Support
Maintain complete knowledge of the following (to include but not limited to):All hotel features / services, hours of operationHotel function space, entertainment options, menus and floral decoration optionsHotel safety guidelines and evacuation planScheduled daily group activitiesAnswer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedureCoordinate all group arrangementsWork with group contacts to facilitate program planning and requirementsCommunicate group needs and specifications to all relevant departmentsFollow up with Post-Conference reports and review group billingsInput all group bookings and update booking activities in the system on a weekly basisPrepare reports, maintain proper records and filing system in accordance to hotel’s sales administration processMaintain gifts inventory and coordinate the sending of gifts to clientsArrange site inspections for potential clientsPromote positive relations with clients and attend to all requests expediently and courteouslyAcknowledge and handle clients’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to managementUp-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenueOther Responsibilities
Be fully conversant with hotel fire & life safety/emergency proceduresAttend all briefings, meetings and trainings as assigned by managementMaintain a high standard of personal appearance and hygiene at all timesBe aware of the hotel fire & life safety/emergency proceduresPerform other reasonable duties assigned by the assigned by the ManagementMain Complexity/Critical issues in the Job
Defines precise clients requirements and ensures that the services offered corresponds effectively to their requestsProvides after-sales service and in particular to ensure all guests complaints are efficiently addressed Knowledge and Experience
Diploma in Tourism / Hospitality Management / Events ManagementMinimum 1 year of experience in a similar capacityExcellent reading, writing and oral proficiency in English languageProficient in MS Excel, Word, & PowerPointCompetencies
Good communication and customer contact skillsService oriented with an eye for detailsAbility to work effectively and contribute in a teamSelf-motivated and energeticMust be well-presented and professionally groomed at all times