About this role
Sofitel Brisbane Central is seeking a passionate and driven Training & Development Officer to join our Talent & Culture team.
This is a high-impact role responsible for building capability, driving compliance and creating meaningful development opportunities across the hotel. Working closely with the Director of People & Culture and hotel leaders, you will champion a culture of continuous learning while ensuring our people have the skills, knowledge and confidence to deliver exceptional luxury experiences.
You will take ownership of our learning and development agenda, with a strong focus on training, compliance, talent development and early careers.
Key Responsibilities
Lead Learning & Development: Plan, coordinate and deliver engaging Sofitel, Accor and hotel-specific training programs.Drive Compliance: Own mandatory training, monitor completion, identify risks and ensure the hotel remains audit-ready.Build Capability: Partner with leaders to identify capability gaps, coach teams and develop targeted learning solutions.Onboarding & Performance: Lead the new employee onboarding experience and support performance, development and career conversations.Talent & Succession: Support talent identification, career pathways, succession planning and Accor development programs.Early Careers: Manage relationships with TAFEs, universities and education providers, including apprenticeships, traineeships, internships and work experience.Reporting & Governance: Maintain accurate training records, dashboards and compliance reporting, providing insights to leaders and the Executive Committee.Culture & Engagement: Champion a culture of continuous learning, accountability, recognition and professional growth.Stakeholder Partnership: Work closely with department leaders, People & Culture and external partners to build workforce capability and support business objectives. You are a people-focused learning professional who combines energy, organisation and commercial thinking with a genuine passion for hospitality.
You will bring:
Experience in learning & development, training, Talent & Culture or hospitality.Strong facilitation, coaching and stakeholder management skills.Confidence engaging with employees and leaders at all levels.Excellent organisation and attention to detail.A strong understanding of compliance, governance and audit requirements.The ability to analyse data and turn insights into practical action.Strong digital and Microsoft Office skills, with experience using learning systems.A proactive, solutions-focused approach and the ability to thrive in a fast-paced hotel environment.A passion for luxury service and creating exceptional employee experiences.Experience with apprenticeships, traineeships, internships or education partnerships will be highly regarded.Relevant tertiary qualifications in HR, Learning & Development, Business, Hospitality or a related field are preferred. Bring your passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Thrive in our Sofitel Brisbane Central community, with:
Discounts for ambassadors, families and friends at Accor Hotels worldwideComplimentary hotel stay package to celebrate your work anniversarySecure parking in the centre of Brisbane for only $10 per dayDirect access to Central train stationComplimentary food in the ambassador dining roomLaundered uniforms.Let your passion shine, visit careers.accor.com