About this role
Front Office Operation
Assist guests with check in and checkout, as well as other cashiering dutiesReview arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessaryWelcome guests on arrival, register and issue room keys according to departmental standards and proceduresEnsure that members consistently receive all benefits,and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrivalLiaise closely with other relevant departments to ensure that guests requests and needs are metUpdate and maintain repeat guest history systemPromote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenueHandle guests’ complaints and comments tactfully and efficientlyHandling guests’ mails, messages, and answering of phone callsMaintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosedBe vigilant in regard to in-house credit matters and act upon any discrepanciesAlert Security or Duty Manager of suspicious looking person(s) / articles
Key Goal:
Deliver good service