About this role
Operational
Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.Ensure the accurate positioning of the hotel in terms of occupancy and rooms availabilityEnsure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.Ensure calculative overbooking.Identify optimal, cost effective use of the resources and educate the team on the same.Maintain and update corporate database, entering guest bookings to ensure guest information records are kept up to date and accurate for future events.Business plan /Analysis
Assist in the development of occupancy forecasts for the annual budget.Handle additional responsibilities as and when delegated by the Management.Team Management
Provide effective support to the team to enable them to provide effective and efficient services.Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction. Degree or diploma in Hotel management
Strong leadership, interpersonal and training skillsGood communication and customer contact skillsResults and service oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situations