About this role
Achieve daily targeted number of sales calls with effectivenessDevelop business leads for the Hotel on a weekly basisPrepare monthly list of accounts to penetrate for the following monthPlan a minimum of 2 site inspections/entertainment meetings per week to qualified potential accounts or new accountsPrepare monthly action plan for main market segmentPerform monthly review account profile on room nights production and average rateMonitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edgeFully responsible of accounts under his/her management , including contracting, updating profile and renewing contractsUpdate management on VIP arrivals, meet and greet accordinglyUp-sell, cross-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenueConduct negotiations to achieve the best profit and rates for the HotelAttend hotel clients and local community business events to network and maintain high visibilityUpdate Director of Sales & Marketing on market trends and business leadsDefines precise guest requirements and ensures that the guest services offered corresponds effectively to their requestsProvides after-sales service and in particular to ensure all guests complaints are efficiently addressedAttend all briefings, meetings and trainings as assigned by managementMaintain a high standard of personal appearance and hygiene at all timesBe aware of the hotel fire & life safety/emergency proceduresPerform other reasonable duties assigned by the assigned by the Management Diploma in Tourism / Hospitality ManagementMinimum of 2 years of experience in a similar capacity with proven track recordsExcellent reading, writing and oral proficiency in English languageProficient in MS Excel, Word, & PowerPoint Strong leadership, interpersonal and training skillsGood communication and customer contact skillsResults and service oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situationsA team player & builderA motivator & self-starterWell-presented and professionally groomed at all times