About this role
The Bartender will be an integral part of the Delmonico Steakhouse experience, combining exceptional beverage knowledge, polished service, and genuine New Orleans hospitality. You will craft and serve expertly prepared cocktails, wine, spirits, beer, and non-alcoholic beverages while creating memorable experiences for every guest.
Responsibilities:
Consistently provide warm, polished, professional, and engaging service in accordance with Fairmont and Delmonico Steakhouse standardsAnticipate guests’ needs, respond promptly, and acknowledge every guest with genuine hospitality, regardless of how busy the outlet may beMaintain complete knowledge of and comply with all departmental policies, service procedures, and Delmonico Steakhouse standardsMaintain complete knowledge of proper operation, maintenance, and safe use of all bar equipment and toolsMaintain a thorough knowledge of the Delmonico Steakhouse menu, including signature dishes, premium cuts of beef, ingredients, preparation methods, and appropriate beverage pairings Maintain extensive knowledge of all spirits, premium liquor brands, beer, cocktails, non-alcoholic selections, and specialty beverages offered in the restaurantDemonstrate comprehensive knowledge of the wine and champagne program, including varietals, regions, producers, tasting characteristics, and appropriate food pairings Possess a strong understanding of classic and contemporary cocktail techniques, including proper preparation, presentation, glassware, garnishes, and servicePrepare all cocktails and beverages according to established Delmonico Steakhouse recipes and specifications while maintaining consistency and quality Demonstrate knowledge of New Orleans cocktail culture and the culinary philosophy that inspires the Delmonico Steakhouse beverage program Recommend cocktails, wines, spirits, and other beverages based on guests’ preferences and menu selectionsOpen and properly present and serve wine and champagne, demonstrating confidence with proper bottle presentation and servicePrepare and serve espresso, cappuccino, coffee, and other specialty beverages as requiredRetrieve and serve food orders from the kitchen when applicable, ensuring proper presentation and timing Maintain positive guest relations at all times and address guest questions, concerns, or complaints promptly and professionally Resolve guest concerns with discretion and appropriate judgment, involving leadership when necessary to ensure guest satisfactionMaintain complete knowledge of the restaurant’s table, seat, and station numbers, capacity, hours of operation, menu offerings, price ranges, and dress codeMaintain familiarity with Fairmont New Orleans services, amenities, outlets, events, and local attractions to accurately respond to guest inquiriesMaintain a clean, organized, and polished bar top, tables, service areas, and overall outlet throughout the shift Follow all food safety, sanitation, responsible alcohol service, and workplace safety standardsStrictly adhere to applicable Louisiana alcohol regulations, including regulations regarding service to minors and intoxicated guestsPresent guest checks and accurately process cash, credit card, and other forms of payment in accordance with established cash-handling proceduresMaintain accuracy when processing transactions and reconciling checks, tips, and cashClean and reset the bar top, tables, and guest areas immediately following guest departure Properly clean and maintain glassware using the glasswasher or three-compartment sink Work collaboratively with Servers, Culinary, Stewarding, and other Food & Beverage colleagues to ensure seamless service and an exceptional guest experience Opening Responsibilities:
Inspect and verify the quality and quantity of all bar stock and supplies using the designated checklistComplete opening inventory accurately Requisition and retrieve all necessary supplies from designated storage areasStock ice and ensure appropriate temperatures are maintained in refrigeration units and glasswash equipmentSet up liquor bottles, premium spirits, wines, and other products in the designated display areas and speed rail Prepare and organize all required cocktail garnishesStock appropriate glassware, bar tools, paper products, and service suppliesPrepare house-made mixes and other beverage components according to established recipes and standardsInspect the condition, cleanliness, and functionality of blenders, shakers, jiggers, strainers, bar tools, and other equipment Prepare and present approved bar snacks and accompaniments as required Ensure the bar is fully stocked, organized, and presentation-ready prior to openingClosing Responsibilities:
Properly store all reusable products and beverage componentsEmpty and drain ice bins and clean and sanitize sinksRemove all items from the bar top and tables, return service items to their designated locations, and thoroughly clean all surfacesSecure liquor, beer, wine, coolers, cabinets, and storage areas in accordance with hotel proceduresRemove liquor and bottles from the speed rail and designated display areas as required Wipe down bottles, shelving, bar surfaces, and other equipmentThoroughly clean and sanitize all bar equipment and tools Remove trash and ensure the bar and surrounding service areas are properly maintained. Complete end-of-shift inventory and documentation accuratelyCount empty bottles by type and complete all required requisition, transfer, and spill documentationEnsure the bar is fully prepared and organized for the following shift High school diploma or equivalent vocational training certificate. Minimum 18 years of age and legally permitted to serve alcoholic beverages. Minimum two years of bartending experience required; experience in a luxury, upscale, fine-dining, or high-volume steakhouse environment preferred. Strong knowledge of cocktails, spirits, wine, champagne, beer, and non-alcoholic beverages. Previous experience with premium spirits and wine service strongly preferred. Passion for hospitality, mixology, wine, spirits, and creating memorable guest experiences. Strong understanding of classic cocktail techniques and beverage presentation. Excellent verbal and non-verbal communication skills; fluency in English required. Strong interpersonal and problem-solving skills with the ability to interact confidently with a diverse clientele. Previous cash-handling and POS experience required. Ability to accurately input and access information using point-of-sale systems and hotel technology. Previous Micros or comparable POS experience is an asset; training will be provided. Current alcohol awareness certification required. Current food handler certification required. TABC certification preferred or ability to obtain required certifications. CPR certification is an asset. Ability to perform basic mathematical calculations accurately. Highly responsible, dependable, and detail-oriented. Ability to remain composed and professional in a fast-paced, high-volume environment. Ability to work effectively as part of a team while independently managing assigned responsibilities. Must be available to work flexible hours, including evenings, weekends, holidays, and special events. Genuine passion for New Orleans hospitality and a desire to represent Chef Emeril Lagasse, Delmonico Steakhouse, and Fairmont New Orleans with pride. Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition to being part of a world-class luxury hospitality brand, team members enjoy a comprehensive benefits package designed to support their health, well-being, and financial future, including:
Medical, Dental, and Vision InsurancePaid Time Off and Holiday Pay401(k) Retirement Savings PlanEmployee Assistance Program (EAP)Colleague Dining ProgramCareer Growth and Development OpportunitiesRecognition and Rewards ProgramsOur Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.