About this role
Your role will be responsible for leading and managing the sales deployment for the Europe (West), and UK Leisure markets.
Responsible for ensuring all sales calls and leads are fully followed up and logged in line with the Raffles standards. Building relations and growing recognition of the hotel. Achieving time sensitive and budget targets.
Be on site to meet and greet clients, work with operations and concierge teams to ensure guests needs are met and ensuring smooth and efficient service and the ability to pre-empt and deliver a luxurious and high-quality level of service.
Responsibilities
Operation
To fully penetrate the assigned markets for Leisure sales for Raffles London and build its reputation as one of the top tier luxury hotels in London for leisure, families, extended stays and regular guests.To work with the Director of Sales & Marketing and the Director of Sales to create and implement a sales strategy in accordance with budgetTo attend sales missions, networking events, trade shows and exhibitions as requiredTo prospect new opportunities through telephone calls, e-mail, virtual presentations and in-person visits. To research, expand and develop new accounts and business opportunities.To identify and lead the account management of key clients to ensure revenue is maximizedTo create a portfolio of top accounts and keep consistently updatedTo identify potential changes in the market in a timely manner and pivot to ensure that revised strategies are quickly in place to stimulate alternative demand channelsTo monitor competitor activity in the market and to be consistently up to date with school holiday schedules, state visits, cultural occasions and political and economic changeTo coordinate logistics & funding and accompany fam trips to Raffles London to increase awareness, knowledge and loyalty among key opinion leaders and top bookers from the assigned markets. To work closely with the on-property Reservations Team to ensure all requests are dealt with in a timely manner and are presented with creativity and imaginationTo have a good understanding of revenue management and work collaboratively with the Director of Revenue Strategy to achieve hotel goalsTo manage the sales system to ensure all information is correct and updated and that all bookings, enquiries and activities are logged to maintain a comprehensive account management system and clean databaseTo work within the boundaries of the budgeted and forecasted sales expensesTo ensure payment schedules are made clear to clients and are always adhered to To submit reports to the Director of Sales when required To ensure clear, positive, and regular communication with the Accor National Account Managers, the Regional Sales Offices and the Luxury Sales Team and to work collaboratively to achieve all goalsTo work with the Director of Sales and the Director of Communications on trade marketing pieces and other ad hoc marketing and promotional activities that will support the sales strategyTo be entrepreneurial, highly creative and think beyond the boundariesTo have a very strong knowledge of hotel operations and be ‘hands on’ for VIP arrivals.To take time to get to know customers, to build lasting relationships and be always committed to service excellenceAdditional responsibilities in absence of line manager or senior employee.Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned. Essential
Previous experience working the European leisure market.Minimum of 2 years’ experience in a similar role in a luxury environment.Someone who has an extensive network of contacts and relationships within the corporate market or diplomatic market.A proven track record and ability to provide high levels of service under pressure.Exceptional communication and customer service skills, both written and spoken.Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.An understanding and willingness to contribute to a 24h operational schedule when required.Desirable
Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.Professional level of spoken French language Why join our Raffles team?
Not only will you be joining one of the worlds best hotels you will also receive great benefits including:
31 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (36 Days).Staff meals whist on duty.Free dry cleaning for uniform.Employer pension contribution of 3%Enhanced sick pay.Enhanced maternity, paternity and adoption pay.Life Assurance 1x salaryEmployee assistance program, including virtual GP and financial advice.Season ticket loans and cycle to work scheme.Colleague gifting to celebrate special occasions.Paid days off to move house or give back time to a charity of your choice.Internal learning and development programmes tailored to you. Fun-filled events, whether that’s a pub quiz, team run or festive party.Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.Worldwide development opportunities across Accor’s extensive brand portfolio.