About this role
We're looking for an enthusiastic and professional Front Office Ambassador to join our dynamic team in Mumbai, India. As the first point of contact for our guests and visitors, you'll be the face of our organization, delivering exceptional service with a warm smile and genuine care. In this pivotal role, you'll create memorable first impressions while efficiently managing front office operations and ensuring every interaction reflects our commitment to excellence and inclusivity.
Greet and welcome guests and visitors with genuine warmth, professionalism, and enthusiasm, setting a positive tone for their experienceManage reception desk operations, including answering phones, directing calls, and responding to inquiries with clarity and transparencyProcess check-ins and check-outs (if applicable) with meticulous attention to detail and efficiencyMaintain organized records and databases, ensuring all information is accurate and up-to-dateProvide comprehensive information about services, facilities, and local attractions in Udaipur with collaborative spiritHandle guest requests and concerns with empathy and decisiveness, resolving issues promptly and professionallyCoordinate with various departments to ensure seamless service delivery and guest satisfactionManage multiple tasks simultaneously while maintaining composure and organizational excellenceAssist with administrative duties, scheduling, and office coordination as neededUphold professional appearance and behavior standards at all times, serving as a brand ambassadorSupport team members in creating an inclusive and supportive work environment *Required Qualifications:**
High school diploma or equivalent1-2 years of experience in front office, reception, customer service, or hospitality rolesExceptional interpersonal and communication skills (verbal and written)Strong organizational and time management abilitiesProfessional demeanor with a customer-focused mindsetAbility to multitask and prioritize effectively in a fast-paced environmentProblem-solving skills with a resilient and flexible approachProficiency with computer systems and MS Office applicationsAttention to detail and commitment to accuracy**Preferred Qualifications:**
Multilingual abilities (English and regional languages)Hospitality, business administration, or customer service certificationExperience with CRM systems or hotel management softwareSales orientation and upselling capabilitiesConflict resolution and de-escalation skillsExperience in a corporate office or hospitality setting in Udaipur or similar locations An opportunity to be with world’s preferred hospitality companyCaptivating and rewarding experience working alongside passionate professionalsRange of exclusive Heartist BenefitsDevelop your talent through learning programs by Academy Accor.