About this role
Liaise with all departments to ensure smooth, coordinated operations and communicate key updates and guest feedback to senior managementWelcome and support VIP guests; authorise courtesies and oversee VIP room inspections to exceed expectationsMaintain guest profiles and ensure efficient, professional check-in and check-out experiences whilst handling inquiries and complaints with empathy and timely resolutionSupervise the Front Office team with collaborative leadership; conduct daily briefings and monitor service standards consistentlyReview rate variances, billing instructions, and guest credit to ensure revenue control and financial integrityManage full-house situations and coordinate guest relocations; oversee lobby and driveway operations for safety and guest comfortLog and report all security incidents and emergencies; conduct Night Audit processes and ensure compliance with organisational standards and safety procedures
Proven previous experience as a Duty Manager, preferably within a hospitality or hotel environmentExceptional communication and interpersonal skills with the ability to build strong rapport with guests and colleagues at all levelsConfident and proactive problem-solver with demonstrated strong conflict resolution abilitiesStrong leadership and team supervision capabilities with the ability to motivate and support staffSolid knowledge of operational procedures, safety protocols, and incident documentationAbility to work flexible shifts and on-call availability as required by operational needs