About this role
Assistant Manager - Outlet
MAIN DUTIES:
Administration
To maintain all hotel records and forms as prescribed by Sofitel Mumbai BKC To be able to plan ahead (is pro-active instead of reactive)To always be up to date with financial results (budget versus actual) in sales and cost areas and ensure that sales and profit are maximizedTo control expenses wiselyTo ensure that deadlines on all projects are metTo ensure that he schedules himself to be available and on duty during peak periods (frequently opening and closing the operation)To feel confident in leaving the operation for a period of time due to the qualified Ambassadors he has developed, and who are able to make their own decisionsTo ensure that meetings are well planned and results-orientatedTo conduct frequent and thorough inspections of Restaurant department (at least once a week)To feel comfortable with using all F&B Hotel software as well as general administration programsFinancial and Revenue Responsibilities
To monitor all costs and recommend/institute measures to control themTo set and control with the Restaurant Manager any incentive scheme for the department AmbassadorsTo ensure that the Department’s Operational Budget is strictly adhered toTo ensure monthly forecasts and targets are known and understoodBalance the need of financial control with the need to remain with Sofitel standards and valuesTraining and Human Resources
To ensure that the Department adheres to all Sofitel and hotel policies, procedures and standardsTo ensure that the Restaurant Operations Manual is prepared and updatedInduct new Ambassadors into the team following F&B induction manualAssist Restaurant Manager for performance reviews done in a timely mannerIdentifies Ambassadors development needsConducts training for the development of AmbassadorsLeads and maintains a positive working environmentDelegates work in a manner appropriate to skill levels and the abilities of AmbassadorsGuest Service Responsibilities
Consistently monitors and adheres to Sofitel operating standards and service cultureLuxury service oriented and proud to extend serviceTakes every opportunity to be a “sales person” and promote special events, promotions and facilitiesQuickly adapts a management style and uses interpersonal skills to suit his/her audience and the situationManagement Skills
Maintain highest standards and quality of services, to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.Liaise with F&B Aggregators Apps and other F&B Partners to enhance Revenues, Footfalls while managing & controlling costs. Confidentiality
Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Accor Internet and Email policyEnsure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the companyTo be fully conversant with:
Hotel fire proceduresHotel security proceduresHotel Health and Safety policy and proceduresHotel Facilities and attractionsHotel standards of operation and departmental proceduresSofitel Keys of Luxury and Appearance guidelinesSofitel “BE Magnifique” vision and its corresponding strategiesMethods of accepted payment of the companyYour team and working environment:
Team of young and vibrant F&B enthusiastVision to create Cousu mainInnovation is key to success and that’s our motiveOur commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Do what you love, care for the world dare to challenge the status quo! #BELIMITLESSITLESS
Degree in Hospitality ManagementManagerial role preferably in luxury hotels or high-end establishments.Excellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageStrong leadership and communication skills, with a focus on luxury guest service.Experience with budgeting, inventory management, and cost control.Luxury hospitality experience is highly preferred. Good communication and customer contact skillsService oriented with an eye for detailsAbility to work effectively and contribute in a teamSelf-motivated and energeticMust be well-presented and professionally groomed at all timesStrong leadership, interpersonal and training skills