About this role
Respond to customer enquiries and reservation requests via phone, email, and messagesAssist guests in selecting the best options to suit their preferences and needsAccurately input and maintain reservation details in our systemInform guests about hotel services, current promotions, and special packagesModify or cancel reservations as required, ensuring guest satisfactionWork closely with the Front Office and Sales teams to deliver seamless serviceHandle guest concerns or complaints in a courteous and solution-focused mannerKeep accurate and organized records of customer interactions and bookingsFollow company procedures and policies relating to reservations and payments Excellent verbal and written communication skills, with a friendly and empathetic demeanorProficiency in reservation management systems and general computer skillsStrong problem-solving abilities and attention to detailDemonstrated ability to multi-task and remain calm under pressureCultural sensitivity and awareness, with a customer-focused mindsetFluency in English required; In-depth knowledge of luxury hospitality standards and practicesFlexibility to work various shifts, as required Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.