About this role
Reporting to the Front Office Director, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging serviceGreet all guest as they enter and exit the hotel while ensuring service standards are followedEngage in conversation with first time visitors, showing them the lobby and offering directions as requiredAssist guests regarding hotel facilities and promotions in an informative and helpful wayTo follow department policies, procedures and service standardsTo follow all safety policies Other duties as assigned Previous guest service experience requiredMust possess a professional presentationMust possess outstanding guest services skills and sophisticated verbal communication skillsStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times