About this role
Reporting to the Good Things Manager, responsibilities and essential job functions include but are not limited to the following:
Responsibilities
Provide timely, personalized, friendly and efficient food and beverage service to our discerning guestsEnsure that overall cleanliness and maintenance of our cafe exceeds expectationsContribute to the improvement of the operation by contributing ideas, making suggestions and actively participating in departmental communication meetingsActively participate in monthly departmental sales promotionsEnsure that all beverage product meets Fairmont Hotels & Resort standardsEnsure that cafe is well stocked and any ’86 items are communicated to Manager on DutyEnsure that cafe area is clean and all equipment is functionalBring any concerns to the attention of the Manager (related to internal or external guests, food or service quality, operation of the room, physical surrounding or equipment)Be Health & Safety conscious and actively involved in maintaining a safe work environmentUphold the highest standard of internal and external customer service by demonstrating Fairmont Service Essentials at all timesComplete side duties in timely mannerAssist colleagues in daily tasks as requiredWhat is in it for you:
Paid time offComplimentary shift mealEmployee benefit card offering discounted rates in Accor worldwideLearning programs through our Academies and Educational Assistance for further developmentOpportunity to develop your talent and grow within your property and across the world!Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Previous guest service experience preferredPrevious point of sale system experience preferredMust have good cash handling skillsExcellent communication and organizational skillsStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesPhysical Demands
This position requires:
Constant standing and sitting throughout shiftOccasional lifting and carrying up to 20 lbsOccasional kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs and ramps Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.
Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V