About this role
We invite you to join the world of luxury hospitality at Raffles The Palm as our new Outlet Manager - Pan Asian Reporting to the Assistant Director of Food & Beverage / Director of Food & Beverage, you will be responsible for managing the overall operations of the outlet in accordance with established objectives, ensuring the highest standards of professional management and administration, while fostering effective, fair, and equitable personnel development.
Key Roles & Responsibilities
Motivate, discipline, direct and supervise the work of all employees in the outletDevelop and maintain training programs to ensure a high degree of staff professionalismManage day-to-day operations of the outletHandle complaints and make effective service recoveryEnsure standards are being followed in accordance with F&B policies and proceduresEnsure all employees have full product knowledgeRegularly inspect food & beverage qualityFollow established and proper Accounting proceduresHold monthly one-to-one staff meetings to establish and monitor targets and achievements, and update performance logs accordinglyConduct daily roll plays and ensure employees adhere to grooming standardsDevelop maintenance schedulesLiaise with stewarding on inventory and breakage controlMaintain daily log book maintaining clear and concise information on the operations.Establish guest database with preference records of regular guestsSchedule employees to maintain Hotel’s service standards within budgeted labour costsAssign responsibilities to subordinates and conduct regular performance checksImplement weekly cleaning schedules for operating equipmentManage organization and cleanliness of departmental areas by conducting weekly walk-throughs with Hygiene Manager, Housekeeping and Engineering DepartmentControl stock of all equipment in the outletConstantly monitor staff's appearance, attitude and degree of professionalism Attention to detail
Reliability and strong work ethic
Ability to follow instructions and take initiativ
Creativity and passion for food