About this role
Primary Responsibilities
Training & Development Management
Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic planConduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team membersInitiate, coordinate, deliver and follow-up on all training activities within the hotelActively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industryUpdate and maintain accurate records of training activities and participant informationMaintain an ongoing Training Calendar to ensure learning resources and opportunities are maximizedDevelop and manage a central internal resource library of videos/books/magazines that can be utilized by all employeesShare responsibilities for the integration and orientation process of new hiresAssist with the implementation of new policies, procedures, and standardsPrepare and submit training reportsOther Responsibilities
Be fully conversant with hotel fire & life safety/emergency proceduresAttend all briefings, meetings and trainings as assigned by managementMaintain a high standard of personal appearance and hygiene at all timesBe aware of the hotel fire & life safety/emergency proceduresPerform other reasonable duties assigned by the assigned by the ManagementMain Complexity/Critical issues in the Job
Maximize learning by providing a creative and efficient environment in the delivery of training sessions
Knowledge and Experience
Bachelor’s Degree in Human Resources Management / Hotel ManagementMinimum 3 years of training/facilitation experienceExcellent reading, writing and oral proficiency in English languageProficient in MS Excel, Word, & PowerPointCompetencies
Strong leadership, interpersonal and negotiation skillsExcellent communication and customer contact skillsResults and service oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situationsA team player & builderA motivator & self-starterWell-presented and professionally groomed at all times Competencies
Strong leadership, interpersonal and training skillsGood communication and customer contact skillsResults and service oriented with an eye for detailsAbility to multi-task, work well in stressful & high-pressure situationsA team player & builderA motivator & self-starterWell-presented and professionally groomed at all times