About this role
You are the beginning of an exceptional guest experience. As a Restaurant Reservations Coordinator at the Fairmont Scottsdale Princess, you will make our guests feel welcome and reflect the exceptional dining experience to come when they arrive!
Answering multi-line phone system and provide guests information on resort and activitiesConsistently offer exceptional, friendly and engaging serviceEnsure the best selection for the guest and ensure revenue is maximized through suggestive selling techniquesRecommend property dining outlets and assist guests with information and special requestsBook restaurant reservation requestsFacilitate taking guest room delivery ordersAccurately input data into proper systemsAcquire extensive knowledge of the premisesCommunicate in a clear and effective manner Must be able to work AM and/or PM shifts (availability will be discussed during the interview process) Ability to speak with a smileGuest focused personality is essential; experience is an assetAptitude in resolving issues with a customer-focused orientationProficiency in English; multilingual is a plusExcellent communication skillsPolite and confident with a great deal of patienceAbility in multitasking and time-managementAptitude in resolving issues with a customer-focused orientationExperience working with point of sale systems, booking platforms, and Microsoft OfficeFamiliarity with Microsoft Word, Outlook and Excel preferredAttention to detail is a must as well as being very organizedTake initiative to complete tasks that need to be done Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS