About this role
As a Food & Beverage Attendant, you will have the opportunity to create memorable dining experiences for our guests and make every visit truly special.
Working alongside our Food & Beverage team, you will help deliver exceptional service across breakfast, lunch, dinner, bar, and event operations. Your responsibilities will include:
Greeting guests warmly and professionally as they arriveTaking food and beverage orders accurately and efficientlyDelivering food and drinks to tables in a timely mannerClearing tables, resetting and maintaining a clean dining areaHandling guest queries, requests, and complaints with careProcessing payments using POS systems and handling cash/card transactionsRestocking supplies and ensuring stations are stocked and tidyFollowing hygiene, safety, and food handling procedures at all timesSupporting colleagues and working collaboratively as part of a teamSetting up and packing down service areas as requiredCommunicating any dietary needs or guest concerns to kitchen teamCompleting daily cleaning and closing checklists Whilst talent and attitude are our primary requirements, you will also bring:
A genuine passion for quality, presentation, and delivering outstanding customer service.Excellent communication and interpersonal skills, with the confidence to engage positively with guests from diverse backgrounds.A strong command of both written and spoken English.The physical ability to remain on your feet for extended periods and safely lift or carry light trays and equipment.Reliability, punctuality, and a strong work ethic.Previous experience in hospitality, food and beverage service, is preferred, but not essential.The ability to work both independently and collaboratively as part of a team.A friendly, professional attitude and a passion for creating exceptional guest experiences.A positive, proactive, and can-do approach to work.Strong organisational, communication, and time management skills.An understanding of basic food safety and hygiene practices.Flexibility to work a rotating roster across seven days, including weekends and public holidays, as required.New Zealand citizenship, permanent residency. Why Join Us?
At Accor, you'll become part of a global hospitality family with opportunities to learn, grow, and build your career.
As a Heartist®, you'll enjoy:
A supportive and inclusive team environment.Ongoing training and development opportunities.Career progression across Accor hotels locally and internationally.Staff accommodation and dining discounts through the ALL Heartist programme.Access to employee benefits and wellbeing initiatives.If you enjoy making a difference through the little details and love creating memorable experiences for guests, we'd love to hear from you.