About this role
Reception Team Leader
As a Front office Team Leader, you will be working across our multi hotel site playing a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team. You will also:
Provide leadership and guidance to the front office team, fostering a collaborative and goal-oriented environmentOversee daily front office operations, ensuring efficient check-in and check-out processesDeliver outstanding customer service, addressing guest inquiries and resolving issues promptly and professionallyCollaborate with other departments to ensure seamless guest experiences throughout their stayTrain and mentor front office staff, promoting their professional development and enhancing team performanceMonitor and maintain high standards of cleanliness and presentation in the lobby and reception areasManage shift schedules and allocate tasks effectively to maximise team productivityHandle guest complaints and feedback with empathy and professionalism, ensuring timely resolutionsImplement and maintain standard operating procedures for front office operationsAssist in managing the department's KPI's and achieving financial targetsStay updated on local events and attractions to provide knowledgeable recommendations to guests Proven experience in a front office or reception role within the hospitality industryDemonstrated leadership skills with the ability to motivate and manage a team effectivelyExcellent communication and interpersonal skills, with fluency in EnglishStrong customer service orientation with a friendly and professional demeanourDetail-oriented approach with the ability to multitask in a fast-paced environmentProficiency in hotel management systems and computer applicationsProblem-solving skills with the ability to make quick, sound decisionsKnowledge of local attractions and events (desirable)Relevant hospitality management qualification (desirable) As part of our team you can have:
30% discount in any Accor Hotel Restaurant (T&C Applies)Discounted hotel rates all over the world in Accor HotelsContinuously learn and develop yourself with our Accor AcademySupport your wellbeing in your professional and personal livesGrow your experience anywhere. Explore limitless opportunities across 5000 Accor hotels in over 100 countries
Participate actively in initiatives to build a more inclusive and sustainable worldAnd many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personalityOur commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.